Regional Manager, Customer Success EMEA (Remote)

Regional Manager, Customer Success EMEA will lead and scale a high-performing Customer Success team across the EMEA region, driving customer outcomes, retention, and expansion. The role involves building and maintaining strong executive relationships, reinforcing Constructor's value proposition, and partnering with Product and Engineering to prioritize customer-impacting work.

Requirements

• Several years of experience working directly with customers and large, complex organisations in a technical environment
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
• Experience supporting enterprise customers and navigating multi-stakeholder organisations
• Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
• Excellent communication, coaching, and interpersonal skills
• Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
• Strong influencing skills and the ability to motivate both your team and cross-functional partners
• A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
• Genuine enjoyment of working with customers and solving new problems
• Bonus: Fluency in multiple languages
• Ability to work EMEA hours

Benefits

• Leave Package
• Work From Home
• Training & Development
• Stock Option Plan
• Paid Time Off