Regional Manager, Customer Success EMEA (Remote)

Regional Manager, Customer Success EMEA job involves leading and scaling a high-performing Customer Success team across the EMEA region, driving customer outcomes, retention, and expansion, and acting as a key conduit between customers and internal teams. The role requires several years of experience working directly with customers and large, complex organisations in a technical environment, and a strong technical curiosity and ability to confidently discuss product functionality and value with technical and non-technical stakeholders.

Requirements

• Several years of experience working directly with customers and large, complex organisations in a technical environment
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
• Experience supporting enterprise customers and navigating multi-stakeholder organisations
• Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
• Excellent communication, coaching, and interpersonal skills
• Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
• Strong influencing skills and the ability to motivate both your team and cross-functional partners
• A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
• Genuine enjoyment of working with customers and solving new problems
• Bonus: Fluency in multiple languages
• Ability to work EMEA hours

Benefits

• Leave Package
• Work From Home
• Training & Development
• Stock Option Plan
• Paid Time Off