Regional Manager, Customer Success EMEA (Remote)

As Regional Manager, Customer Success (EMEA) at Constructor, you will lead and scale a high-performing Customer Success team across the EMEA region, driving customer outcomes, retention, and expansion, while acting as a key conduit between customers and internal teams. You will be responsible for leading, coaching, and developing a team of Customer Success Managers, ensuring customers successfully go live and continue to see measurable value from Constructor’s product, and implementing and iterating on scalable processes and best practices to support team growth while improving service quality.

Requirements

• Several years of experience working directly with customers and large, complex organisations in a technical environment
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
• Experience supporting enterprise customers and navigating multi-stakeholder organisations
• Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
• Excellent communication, coaching, and interpersonal skills
• Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
• Strong influencing skills and the ability to motivate both your team and cross-functional partners
• A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
• Genuine enjoyment of working with customers and solving new problems
• Bonus: Fluency in multiple languages
• Ability to work EMEA hours

Benefits

• Leave Package
• Work From Home
• Training & Development
• Stock Option Plan
• Paid Time Off