Customer Service Manager APAC

The Customer Service Manager role is responsible for supervising & coordinating the daily activities of the Customer Service Representatives to ensure superior customer experience outcomes.

Requirements

• 5 years of experience in customer service management
• Leadership and managerial skills
• Ability to work outside non-standard work hours
• Strong software skills in MS Office, Salesforce, and proprietary software products
• Excellent communication and interpersonal skills
• Proven track record of driving results and delivering high levels of customer satisfaction

Benefits

• Competitive compensation package
• Performance-based incentives
• Flexible working arrangements
• Home-based and hybrid options
• Work-life balance and individual needs