Trainer - Delivery

The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.

Requirements

• Manage and train new Customer Service Representatives
• Manage performance
• Organize, direct, and monitor the daily activities of Customer Service Representatives
• Answer questions from team members and provide suggestions as appropriate
• Manage timecards, performance reviews, documentation of feedback, and maintain records of requests and complaints
• Manage workers and resolve grievances; if needed, escalate to management for assistance
• Build strong, high-performing teams that enjoy fun and competition while striving to meet/exceed performance metrics
• Identify areas of opportunity and provide feedback to those impacted
• Maintain thorough knowledge and expertise in all offered products and services
• Provide service courteously, accurately, and efficiently to team members, co-workers, and customers
• Facilitate effective training by utilizing all adult learning principles to create an environment of maximum content retention
• Any additional tasks/projects as assigned by the management team

Benefits

• Competitive base pay
• Potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program