The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.
Requirements
- Manage and train new Customer Service Representatives
- Manage performance
- Organize, direct, and monitor the daily activities of Customer Service Representatives
- Answer questions from team members and provide suggestions as appropriate
- Manage timecards, performance reviews, documentation of feedback, and maintain records of requests and complaints
- Manage workers and resolve grievances; if needed, escalate to management for assistance
- Build strong, high-performing teams that enjoy fun and competition while striving to meet/exceed performance metrics
- Identify areas of opportunity and provide feedback to those impacted
- Maintain thorough knowledge and expertise in all offered products and services
- Provide service courteously, accurately, and efficiently to team members, co-workers, and customers
- Facilitate effective training by utilizing all adult learning principles to create an environment of maximum content retention
- Any additional tasks/projects as assigned by the management team
Benefits
- Competitive base pay
- Potential for shift differential, overtime and bonus pay
- Medical insurance (98% company-paid for full-time employee only coverage)
- Dental and Vision insurance (100% company-paid for full-time employee only coverage)
- 401(k) company match of 100% up to 6% of your pay
- Discounted Consumer Cellular wireless phone plan for employees
- Paid Time Off (PTO) available following a 30-day waiting period*
- 6 company-paid holidays plus 16 hours of floating holiday accrual per year
- Flexible Spending Accounts (FSA) for health care and dependent care expenses
- Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
- Long-Term Disability insurance (100% company-paid)
- Employee Assistance Program (100% company-paid)
- Education reimbursement
- Employee rewards program