Bilingual Customer Service Representative
Contact Government Services, LLCIndianapolis, Indiana, United States
Posted April 16, 2026
40000 - 45000 USD
Full Time
About the Company
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
Job Description
CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. We offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Requirements
- Bilingual and fully fluent in English and Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Minimum of two (2) years of customer service, call center, or contact center work history.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Ability to follow policies, procedures, and regulations
- Ability to navigate a content management system, other applications and related web sites
- Strong written and verbal communication skills
- Excellent customer service, dependability and time management skills
- Keyboarding proficiency of at least 40 words per minute
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays