CGS is seeking a Business Analyst to work with a large federal agency. The Business Analyst will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. The position requires 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
Requirements
- Support the development of briefings, agendas, and other general documentation support as directed
- Document and analyze business and functional requirements
- Develop comprehensive documentation that meets organizational standards
- Create high-level briefings and communications materials for customers, management, and executive stakeholders
- Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
- Evaluate program materials and develop innovative approaches for improvement
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Develop and implement a deep understanding of Microsoft and Atlassian products and services
- Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
- Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
- Support a continuous improvement process by providing recommendations on improving products, services, and processes
- Manage client interaction and expectations regarding team efforts
- Identify and coordinate cross-team dependencies and collaboration
- Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
