Business Analyst

We are seeking a Business Analyst to work with a large federal agency. The successful candidate will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. As a Business Analyst, you will develop comprehensive documentation, create high-level briefings, and communicate technical concepts to both technical and non-technical users.

Requirements

• Support the development of briefings, agendas, and other general documentation support as directed
• Document and analyze business and functional requirements
• Develop comprehensive documentation that meets organizational standards
• Create high-level briefings and communications materials for customers, management, and executive stakeholders
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
• Evaluate program materials and develop innovative approaches for improvement
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Develop and implement a deep understanding of Microsoft and Atlassian products and services
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
• Support a continuous improvement process by providing recommendations on improving products, services, and processes
• Manage client interaction and expectations regarding team efforts
• Identify and coordinate cross-team dependencies and collaboration
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays