Manager, Customer Success - SMB
ContactMonkeyToronto, Ontario, Canada
Posted February 6, 2026
90000 - 120000 CAD
Full Time
About the Company
ContactMonkey is a company that powers measurable employee engagement worldwide, and we're changing the way companies connect and communicate with their people.
Job Description
We're looking for a Manager, Customer Success - SMB to oversee our 'Small and Medium Business' segment and lead a team of Onboarding Specialists and CSMs. As the architect of our SMB segment, you will balance high-growth targets with operational efficiency and ensure our customers receive a world-class experience.
Requirements
- 3+ years of experience in Customer Success with a proven track record of informal leadership
- Ability to distill complex data into actionable insights
- Strong ability to think critically and solve problems independently
- Experience with automation and smart segmentation
- Passion for ongoing learning and professional growth
Benefits
- 100% employer-paid benefits
- Health Spending Account
- Stock option plan
- RRSP Group Savings Plan
- Generous vacation package
- Personal development budget
- One personal day + two volunteering days
- Birthday off
- Five health days per year
- Beautiful downtown Toronto office for hybrid work
