Senior Operations Manager - Contact Center Operations

Contax360 BPO Solutions is seeking a Senior Operations Manager to lead and optimize global contact center operations. The role requires experience in managing operations in multiple countries, leading large teams, and driving performance through data-driven decisions. The Senior Operations Manager will be responsible for overseeing and improving customer care processes, ensuring operational consistency across locations, and managing resources to optimize call center operations.

Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field
• Minimum 5 years of senior-level contact center management experience
• Proven experience managing operations in multiple countries or regions
• Strong background in managing large, diverse teams across different locations
• Experience with global quality assurance and performance management systems
• Leadership & Mentorship
• Strategic Thinking
• Analytical Mindset
• Communication Skills
• Adaptability

Benefits

• Growth Opportunities
• Health Insurance
• Competitive Salary