Customer Success Manager, Dedicated (f/m/d)

As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.

Requirements

• College / University Degree is highly preferred
• 5+ years of experience in a customer-facing role with renewals experience
• Excellent oral and written communication skills in English, as well as in either French or Italian
• Demonstrated success in meeting or exceeding sales or performance goals
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities to close independently
• Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
• Collaborate effectively with cross-functional teams, including sales, product, and support
• Ability to understand Contentful APIs, as well as the modern content management and digital experience stack
• Well-developed attention to detail and organization skills
• Technical proficiency and a keen interest in technology
• Demonstrate a commitment to prioritizing customer success and aligning it with company goals

Benefits

• Stock Options
• Fertility and family building benefits
• Generous paid time off
• Annual education budget
• Virtual and in-person events
• Annual wellbeing stipend
• Communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend