Senior Technical Account Manager
ContentsquareJapan
Posted March 17, 2026
Full Time
About the Company
Contentsquare is an all-in-one experience intelligence platform that offers AI-powered insights to help businesses understand and optimize their customers' digital journeys. With a focus on user experience, analytics, ecommerce, and web site optimization, Contentsquare provides actionable data to enhance customer delight and drive efficiency across over 1.3 million websites worldwide.
Job Description
Contentsquare is looking for a Technical Account Manager to join their team in Tokyo. The role involves working with marquee enterprise accounts in Japan, providing technical support, and collaborating with internal teams. The ideal candidate has 5+ years of experience in customer-facing technical roles, fluency in Japanese and English, and strong technical skills in JavaScript, HTML, and CSS.
Requirements
- Minimum 5 years of experience in a customer-facing technical role
- Fluency in both Japanese and English (written and verbal)
- Strong proficiency in JavaScript, HTML, and CSS
- Experience with project management methodologies (Agile, Waterfall, etc.)
- Ability to define, create, and follow integration Statements of Work (SOWs)
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
Benefits
- Virtual onboarding
- Hackathon
- Hybrid and remote work policies
- Generous paid time-off policy
- Lifestyle allowance
- Culture Crew activities
- Stock options
- Employee Resource Groups
