Speculative Applications - Embedded GSOC- Program Specialist

The EMEA GSOC is responsible for monitoring, mitigating, and escalating physical risks to the organization's people and assets. The team provides 24/7 monitoring and responds to incidents and events. The role is responsible for team management, operation process optimization, and client liaison.

Requirements

• Responsible for team recruitment, scheduling, performance evaluation/management and other personnel management/ employee relations
• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management
• Provide regular & adhoc business reports per client requirements
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them
• Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy
• Step in to support GSOC operations, as needed