Post Market Complaints Data Analyst

The Post Market Complaints Data Analyst is responsible for driving quality excellence across post-market compliance and complaints, medical device product performance monitoring, and customer escalation management. This role ensures technical rigour and adherence to regulatory and internal standards throughout complaint handling, risk management, CAPA, and audit processes.

Requirements

• Advanced knowledge of post-market surveillance, product risk assessment, and complaint handling with experience at a Medical Device manufacturer.
• Familiarity with regulatory standards, including EU MDR (Regulation 2017/745), 21 CFR 820, ISO 13485, and ISO 14971.
• Experience in manipulating datasets and creating intuitive visual reports.
• Six Sigma Green or Black Belt certification, or equivalent experience in statistical analysis.
• Advanced skills in Excel and Minitab or similar statistical tools.
• Demonstrated ability to analyse and interpret large volumes of quality data to detect trends.
• Solid communication skills with the ability to clearly present technical data and collaborate cross-functionally.
• Excellent project and time management skills.
• Proven ability to work collaboratively within cross-functional teams while also demonstrating initiative and self-direction to work independently with minimal supervision when required.

Benefits

• Equal opportunities for all current employees and applicants for employment.
• No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.