Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.
Requirements
- Execute shipments end-to-end
- Build solid knowledge of regular craters across the US and know where to find options
- Book Fedex and DHL independently, manage issue resolution, and choose the right service (overnight, express, ground) based on budget, deadline, fragility, and client
- Process exports independently, including ITN generation for international shipments
- Coordinate air cargo exports through freight forwarders — select the right service, align with destination agents, and lean on our supplier knowledge base
- Coordinate directly with origin agents on flights into the US (cargo or courier), our US customs broker (e.g., Portside) when cargo, and last-mile truckers through to delivery (including white glove)
- Support resolution of incidents, escalate to your manager when needed, and proactively suggest solutions — staying close to the shipment until it’s resolved
- Keep client emails polished and professional, adapting to the tone of each account
- Suggest and implement process improvements within the Account Management team as you learn
- Maintain strong inbox management, low number of open conversations, rapid replies, convelio systems updated
- React quickly to client calls and take a fair share of the team’s incoming calls on Aircall
- Produce and send to clients standard “straight algo” quotes and simple custom quotes via Customio
Benefits
- The opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry
- A structured path to grow from Junior ALM to ALM and beyond, with clear competencies, regular feedback, and real ownership from day one
- A supportive and dynamic work environment, where your ideas and initiatives are valued
- Flexible remote policy to support a healthy work-life balance
- Continuous learning and development opportunities to enhance your professional growth in the art logistics domain
