Managed Services - Network Voice Engineer
Converge Technology SolutionsUnited States
Posted May 12, 2026
Full Time
About the Company
Converge Technology Solutions Corp. delivers outcomes-driven IT and cloud services that help businesses innovate and streamline operations. Leveraging advanced analytics, AI, cloud platforms, cybersecurity, digital infrastructure, and workplace transformation, the company empowers clients across diverse industries to achieve measurable results. Its services-led, software-enabled approach combines deep expertise, local connections, and global resources, ensuring solutions are tailored and seamlessly integrated with existing systems. Converge's distinctive AIM (Advise, Implement, Manage) methodology reduces complexity while maximizing impact, making it a trusted partner for organizations seeking people-centric technology transformation.
Job Description
The Voice Engineer is responsible for implementing, administering, and supporting enterprise voice and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services.
Requirements
- Strong hands-on experience with modern voice technologies
- Ability to troubleshoot, manage, and optimize production environments
- Closely work with distributed engineers, customers, and cross-functional IT teams
- Troubleshoot voice, video, messaging, and endpoint issues
- Implement voice solutions in on-prem, cloud, and hybrid environments
- Maintain accurate system documentation and diagrams
- Assist with patching, maintenance windows, and upgrades
- Collaborate with networking and security teams on UC-related initiatives
- Provide customer and end-user support for voice services
- Participate in problem resolution and root-cause analysis
- Follow change management and ITSM processes
