Network Voice Engineer
Customers BankPennsylvania, United States • Pennsylvania, United States
Posted May 28, 2026
Full Time
About the Company
Customers Bank is here for the people who build, create, and push boundaries—the businesses that drive innovation, create jobs, and strengthen communities. Whether you’re growing your company, launching a new venture, or looking for a banking partner who understands your world, we’re ready to support you every step of the way. This is banking built for entrepreneurs, by entrepreneurs. We take pride in delivering exceptional service through a high-touch, single-point-of-contact model. Our 2024 Net Promoter Score of 73 far exceeds the U.S. banking industry average. With $22+ billion in assets, we rank among the largest U.S. bank holding companies. Our commitment to credit quality, prudent risk management, and strong liquidity ensures long-term stability, reliability, and value for our customers and stakeholders. Our services are not one-size -fits-all. Designed with your needs in mind, your banker isn’t just someone you call when you need a loan. They are a trusted partner for your business banking, cash management and commercial lending, specialized credit solutions, personal banking, and digital banking needs. Our approach is built on three core beliefs: Relationships matter – Your banker takes the time to understand what success means to you. Innovation designed for you – From cash management to online banking, we create solutions to keep you ahead. Banking at your speed – We’re responsive, agile, and committed to your growth at every stage. Let’s take on tomorrow… together. | customersbank.com. Member FDIC. Equal Housing Lender.
Job Description
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. As a Network Voice Engineer, you will be responsible for designing, implementing, administration, and support of our enterprise network, voice and collaboration environments.
Requirements
- 5+ years of hands-on experience in network engineering with a strong focus on Cisco routing and switching (CCNP-level or equivalent experience)
- 3+ years of hands-on experience with enterprise voice, unified communications, or collaboration platforms, preferably in a Cisco-based environment
- Deep expertise in Cisco Unified Communications Manager (CUCM) – administration, dial plans, device pools, calling search spaces, and upgrades
- Strong experience with Cisco CUBE and SIP trunk configuration, including codec negotiation, dial peer design, and carrier interconnection
- Experience with Webex Cloud (Webex Calling / Webex Meetings) is strongly preferred, including cloud migration and hybrid deployment experience
- Working knowledge of E911 solutions and regulatory compliance requirements for enterprise telephony
- Demonstrated experience designing and executing DR/failover tests for voice systems, with thorough documentation of test plans and results
- Solid understanding of QoS principles and practical experience applying DSCP markings, traffic shaping, and queuing policies in a voice environment
- Familiarity with security and compliance frameworks relevant to network and voice infrastructure (e.g., PCI-DSS, SOX, NIST); ability to translate requirements into technical controls
- Experience working within an ITIL-based change management process; comfortable writing change requests, presenting to CAB, and performing after-action reviews
- Ability to work with the Microsoft Suite and Customers Bank’s internal collaboration and ticketing applications
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
