Customer Success Manager

Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. We are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion.

Requirements

• 3–6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment
• Experience supporting data-driven or integrated products (APIs, platforms, analytics tools)
• Comfortable working with imperfect data and complex integrations
• Strong analytical mindset, comfortable interrogating data and logs
• Commercially aware, understanding how value links to revenue
• Confident managing customers and partners through ambiguity
• Able to balance customer advocacy with internal delivery realities

Benefits

• 25 days + Bank Holidays
• Private Healthcare through AXA
• Enhanced Parental Leave
• Cycle to Work Scheme