Service Desk Operator
ConvergenzWashington, District of Columbia, United States
Posted March 3, 2026
Contract / Temporary
About the Company
Convergenz is a human capital solutions firm headquartered in Vienna, VA, with a Dallas, TX office, delivering staffing, information technology, finance and accounting, and consulting services to both government and commercial clients across the United States. Founded in 2000, the company has earned repeated recognition on the INC 500/5000 lists, underscoring its sustained growth and industry impact. Its core mission centers on connecting exceptional talent with meaningful roles by cultivating strong, long‑lasting relationships. This blend of diversified service offerings, proven track record, and a people‑first philosophy distinguishes Convergenz in the competitive staffing and consulting landscape.
Job Description
The Service Desk Operator will provide event management support, including ticket triaging, task management, and communication with technical teams and clients. The role requires a strong understanding of ITIL-based practices and experience with ServiceNow.
Requirements
- Ticket triaging and Task Management
- ServiceNow (or comparable ITSM platform)
- Infrastructure monitoring tools
- Nightly ETL batch job monitoring
- Severity classification (P1–P4) and SLA-driven response requirements
- Communication and Coordination Skills
- Analytical and Operational Skills