Product Support Engineer – Analytics

As a Product Support Engineer, you will provide expert technical product support to Conviva's clients, manage client inquiries and escalations, and analyze product usage patterns to provide customer-facing insights.

Requirements

• Strong product analysts skills with ability to investigate product data flows and validate customer-reported issues
• Excellent debugging and troubleshooting skills with a structured approach to root cause analysis
• Experience using JIRA to manage customer escalations and defect tracking
• Experience with programming languages such as JavaScript or Python (preferred)
• Interest in product analytics and connecting user behavior to business impact
• Comfortable working in high-velocity, cross-functional environments
• Curious and eager to learn new technologies, particularly AI-driven analytics and automation tools
• Participate in an on-call rotation for critical customer escalations
• Strong spoken English skills to effectively collaborate with global teams and customers

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance