Director, Customer Success and Technical Solutions

The Director, Customer Success and Technical Solutions plays a pivotal role in bridging technical expertise and customer-facing outcomes, empowering the sales team and ensuring newly signed clients achieve their goals during implementation.

Requirements

• Support the sales team in preparing and delivering demos
• Identify key use case for priority client types
• Support client relationships to ensure adoption, retention, and expansion
• Lead quarterly client user groups to enhance collaboration between clients
• Provide hands-on technical guidance
• Act as a strategic advisor for clients
• Monitor industry trends in healthcare tech
• Develop and articulate strategic recommendations
• Partner with analytics, finance, clinical and actuarial resources
• Build and manage strong executive-level relationships with client leadership
• Contribute to thought leadership
• Support the professional development and growth of direct reports and team members
• Strong project management skills
• Ability to work effectively on multiple projects in a fast-paced environment

Benefits

• Comprehensive, affordable insurance plans
• Yearly stipend for wellness-related activities
• Paid parental leave program