Information Technology Assistant Support Specialist (entry level IT)

The Assistant Support Specialist will work closely with the Director, Information Technology to resolve technical issues and inquires and assist with complex internal and external IT and analytical projects.

Requirements

• Answer user inquiries regarding computer software and hardware, printer, mobile phone, internet connectivity and other IT related operations
• Set up equipment for employee use and lead IT training in the areas of audiovisual use, corporate phone use, introduction to the network drives, using terminal services, etc.
• Maintain office IT equipment and ensure all systems are running properly on a regular basis (e.g., run updates on computers, fix copy machine errors, etc).
• Contribute to ongoing IT and analytical projects by researching, implementing, testing project components and/or acting as a project manager
• Assist with updating and developing internal IT-related policies and procedures
• Manage relationships with vendors, this includes referring major hardware or software problems or defective products to vendors or technicians for service
• Manage IT equipment check out and check in for the New York Office
• Assist with setting up and troubleshooting teleconferencing accounts
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades
• Stay abreast of advances in technology
• Maintain active listing of team members and independent contractors with access to the organization’s terminal servers
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Modify and customize commercial programs for internal needs
• Install computer hardware and software

Benefits

• Comprehensive, affordable insurance plans for our team and their families
• Yearly stipend for wellness-related activities
• No cost gym memberships
• Paid parental leave program