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Job description
Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work. Manage efficient usage of production time and company resources.
Provide professional and accurate solutions for customer concerns, manage order status, and track and correct missing or incomplete purchase orders. Manage efficient usage of production time and company resources.
Customer service experience in a manufacturing environment is a plus. Ability to interact with all levels of management both internal and with external customers. Excellent written and spoken communication skills in English.
Company
Manufacturing • Energy & Mining
Copeland is a global leader in sustainable climate solutions, providing energy‑efficient heating, cooling, and cold‑chain technologies to commercial, industrial, residential, and refrigeration markets. The company’s portfolio advances the energy transition through innovative refrigerants and systems that lower carbon emissions while safeguarding critical goods such as food and medicine. Backed by more than 18,000 employees in over 40 countries and a legacy of 100 years, Copeland has delivered over 200 million installations worldwide. Its industry‑leading brands combine proven technology with scale and speed, enabling customers to meet growing energy demands and climate goals while improving operational efficiency.
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