Senior Customer Success Manager to manage a portfolio of strategic enterprise customer relationships, develop and maintain strong relationships with engineering teams and executive stakeholders, and help customers achieve measurable business outcomes from Copia.
Requirements
- 7–10 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
- Experience managing enterprise or highly strategic customer relationships
- Ability to quickly learn complex technical products and workflows
- Strong executive presence and confidence leading discussions with senior stakeholders and technically strong personalities
- Excellent communication and relationship-building skills
- Strong organizational skills with the ability to manage multiple customers and priorities simultaneously
Benefits
- Unlimited PTO
- Employer-subsidized healthcare through Aetna
- Commuter benefits
- In-office lunches