Senior Customer Success Manager

Senior Customer Success Manager to manage a portfolio of strategic enterprise customer relationships, develop and maintain strong relationships with engineering teams and executive stakeholders, and help customers achieve measurable business outcomes from Copia.

Requirements

• 7–10 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
• Experience managing enterprise or highly strategic customer relationships
• Ability to quickly learn complex technical products and workflows
• Strong executive presence and confidence leading discussions with senior stakeholders and technically strong personalities
• Excellent communication and relationship-building skills
• Strong organizational skills with the ability to manage multiple customers and priorities simultaneously

Benefits

• Unlimited PTO
• Employer-subsidized healthcare through Aetna
• Commuter benefits
• In-office lunches