EOI - Customer Success Manager, Implementations

CorePlan is a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We are a high-performing team of self-starters building the next generation of mining software. The Customer Success Manager will focus on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

Requirements

• Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem-solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools

Benefits

• Parental leave top-up pay
• Access to EAP mental health & wellbeing services