Day One Call Center Advocate Part Time

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.

Requirements

• Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
• One or more years of experience providing direct crisis response services in a trauma-informed setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.
• Broad knowledge of resources, human services, and other systems which interface with victims of a crime with an emphasis on serving diverse, marginalized and/or underrepresented populations.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with participants in crisis.
• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners.
• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months of hire.
• Knowledge of Microsoft Office, virtual contact applications, and other related forms of technology.
• Ability to travel between Minneapolis and Bloomington office locations as necessary for meetings, shifts, etc.

Benefits

• Virtual Mental Health Services: Free for all employees and their immediate families.
• Paid Time Off: 168 hours annually, plus 11 paid holidays. (For full-time employees. Prorated for part-time.)