Day One Call Center Hotline Advocate

The Day One Call Center Hotline Advocate position provides trauma-informed, survivor-centered, and culturally responsive services for victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime.

Requirements

• Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
• One or more years of experience providing direct crisis response services in a trauma-informed setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.
• Broad knowledge of resources, human services, and other systems which interface with victims of a crime with an emphasis on serving diverse, marginalized and/or underrepresented populations.
• Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with participants in crisis.
• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners.
• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months of hire.
• Knowledge of Microsoft Office, virtual contact applications, and other related forms of technology.
• Ability to travel between Minneapolis and Bloomington office locations as necessary for meetings, shifts, etc.

Benefits

• Free virtual mental health counseling (for all employees + their families)
• Free telemedicine (for employees + enrolled family members)
• Free vison coverage for employees
• 401(k) after 90 days + up to 4% employer match after 1 year
• Paid parental leave after 1 year of service
• Medical, dental (eligible first month after 30 days)
• HSA & FSA options
• Free basic life & AD&D insurance
• Free long-term disability
• Voluntary short-term disability
• Generous PTO: 168 hours to start (increases after 24 months)
• 11 paid holidays + 2 floating holidays
• Paid birthday off