Day One Call Center Hotline Advocate

Cornerstone is a nonprofit organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking, or general crime. The Day One Call Center Hotline Advocate position is responsible for providing trauma-informed, survivor-centered, and culturally responsive services for victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime.

Requirements

• Bachelor's degree in psychology, social work, or human service-related field or comparable combination of career and life experiences
• One or more years of experience providing direct crisis response services in a trauma-informed setting
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices
• Broad knowledge of resources, human services, and other systems which interface with victims of a crime with an emphasis on serving diverse, marginalized and/or underrepresented populations
• General understanding of crime victim's rights, civil remedies, and the criminal justice systems
• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months of hire

Benefits

• Free virtual mental health counseling (for all employees + their families)
• Free telemedicine (for employees + enrolled family members)
• Free vision coverage for employees
• 401(k) after 90 days + up to 4% employer match after 1 year
• Paid parental leave after 1 year of service
• Medical, dental (eligible first month after 30 days)
• HSA & FSA options
• Free basic life & AD&D insurance
• Free long-term disability
• Voluntary short-term disability
• Generous PTO: 168 hours to start (increases after 24 months)
• 11 paid holidays + 2 floating holidays
• Paid birthday off