Senior Manager, IT Service Management
Cornerstone Capital BankHouston, Texas, United States
Posted March 30, 2026
Full Time
About the Company
Cornerstone Capital Bank is searching for a Senior Manager, Service Desk to lead and evolve the organization's Service Desk function to deliver high-quality, efficient, and customer-focused IT support.
Job Description
Cornerstone Capital Bank is searching for a Senior Manager, Service Desk to lead and evolve the organization's Service Desk function to deliver high-quality, efficient, and customer-focused IT support.
Requirements
- 10+ years of IT support experience, with 5+ years in leadership/management
- Proven experience leading a Service Desk in a mid-to-large enterprise environment
- Strong knowledge of ITIL frameworks and ITSM tools (e.g., Freshservice, ServiceNow, Jira)
- Experience managing SLAs, KPIs, and service performance metrics
- Strong understanding of incident management and escalation processes
- ITIL Certification preferred
- Experience in banking or financial services environments
- Experience with identity platforms (e.g., Okta, Active Directory)
- Familiarity with audit, compliance, and regulatory requirements (FDIC, SOX, etc.)
- Experience with ITSM platforms (Freshservice, ServiceNow, etc.)
Benefits
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Generous Paid Time Off
