Customer Operations Specialist

Corning is seeking a Customer Operations Specialist to provide high-quality support to customers. The ideal candidate will be customer-focused, detail-oriented, and proficient in navigating intricate environments. They will demonstrate excellent interpersonal skills, a natural drive to leverage growth opportunities, and a passion for delivering exceptional customer service.

Requirements

• Associate’s, Bachelor’s degree or a minimum of 3+ years Customer Service experience
• Proven experience in a customer facing role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proven critical and analytical thinking as well as excellent organizational skills
• Ability to handle difficult customers with diplomacy and professionalism
• Ability to work independently and as part of a team
• Proficiency in using customer management software and other computer systems, including Salesforce
• SAP knowledge desired
• Proven experience in a customer facing role in the manufacturing industry
• Fluency in the Spanish language

Benefits

• Company-wide bonuses
• Long-term incentives
• 100% company-paid pension benefit
• Matching contributions to 401(k) savings plan
• Medical, dental, vision
• Paid parental leave
• Family building support
• Fitness
• Company-paid life insurance
• Disability
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)