Global Service Desk Manager
CorningNew York, United States • Charlotte, North Carolina, United States • New York, United States
Posted May 15, 2026
106458 - 146380 USD
Full Time
About the Company
Corning is a global leader in materials science with over 170 years of innovation. The company specializes in glass, ceramics, and optical technologies, offering products for optical communications, mobile devices, displays, automotive, and life sciences. Corning's unique combination of material and process innovation, coupled with deep customer relationships, enables it to drive industry transformation and enhance people's lives.
Job Description
Corning is seeking a Global Service Desk Manager to lead service desk operations across North America, Latin America, EMEA, and APAC. The role involves driving the evolution of the Service Desk from a traditional support model into a modern digital support organization and trusted enterprise front door.
Requirements
- Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe
- Drive operational excellence while balancing global standards with regional business needs
- Transform the Service Desk into a modern, omni-channel digital support function
- Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual agents, and AI-enabled tools
- Use metrics, dashboards, and reporting to improve service performance, customer satisfaction, and operational decision-making
Benefits
- Company-wide bonuses and long-term incentives
- 100% company-paid pension benefit
- Matching contributions to 401(k) savings plan
- Medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP)
- Recognition program to celebrate successes and reward colleagues
