Global Service Desk Manager

Resilience is a technology-focused biomanufacturing company seeking a Digital Service Desk Manager to lead the digital service desk team in delivering high-quality technical support for all end user services. The role involves managing day-to-day operations, monitoring service levels, and implementing strategies to improve the overall efficiency of the service desk.

Requirements

• Significant experience in IT service management frameworks (e.g., ITIL)
• Proven experience in a leadership role, including team management and operational oversight
• Proficiency in ITSM software and tools
• Excellent problem-solving and communication skills
• Ability to lead and motivate a team
• Experience with data analysis and reporting

Benefits

• Annual cash bonus program
• 401(k) plan with a generous company match
• Great healthcare (including medical, dental and vision)
• Family building benefits
• Life and disability insurance
• Paid vacation
• Paid holidays
• Other paid leaves of absence
• Tuition reimbursement
• Support for caregiving needs