The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client, understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations.
Requirements
- Provide consultative customer services for one or more new or established accounts
- Introduce new services independently or with assistance as needed
- Handle local or regional accounts
- Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m.
- Revenue growth with existing accounts
- Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management
- Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information;
- Client Retention - Maintain continuous communication with customers to ensure that all service expectations are identified and maintained;
- Proactively raise concerns or potential issues to appropriate members of the management and executive team to remedy immediate concerns before they become issues;
- Facilitate and coordinate internal customer set-up and external implementation
- Coordinate and attend customer meetings;
- Manage contract renewals/price increases;
- Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales;
- Regular attendance on the Monthly Account Manager Call
- Provide monthly account updates and document all new service opportunities in Salesforce.com
- Additional duties as assigned
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- Vision
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid Time Off
