Regional Account Manager II

The Regional Account Manager II is responsible for interacting with customers on an executive level, acting as an extension of the client, and increasing market share of business by providing service that meets and exceeds customer expectations. The role involves introducing new services, handling local or regional accounts, managing accounts with revenue, and maintaining continuous communication with customers to ensure all service expectations are identified and maintained.

Requirements

• Provide consultative customer services for one or more new or established accounts
• Introduce new services independently or with assistance as needed
• Handle local or regional accounts
• Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m
• Revenue growth with existing accounts
• Accounts Receivable
• Client Stewardship
• Client Retention
• Facilitate and coordinate internal customer set-up and external implementation
• Coordinate and attend customer meetings
• Develop/maintain account service instructions/communicate to service staff and post on the Intranet
• Manage contract renewals/price increases
• Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales
• Regular attendance on the Monthly Account Manager Call
• Provide monthly account updates and document all new service opportunities in Salesforce.com
• Additional duties as assigned

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid Time Off