Service Delivery Manager

The Service Delivery Manager will lead the ongoing delivery and performance of a high-impact SaaS platform used by Domain clients. The role involves building trusted partnerships with senior stakeholders, driving operational excellence, and overseeing the end-to-end service lifecycle.

Requirements

• Bachelor's degree or equivalent from an accredited university or college.
• ITIL certification or equivalent service management qualification.
• Experience managing service delivery in SaaS, technology or large enterprise environments.
• Strong experience managing SLAs, KPIs, governance frameworks and risk registers.
• Proven stakeholder and relationship management skills, particularly with senior clients.
• Experience working closely with Product and Engineering teams in a technology environment.
• Strong communication and reporting skills, with the ability to present insights to senior stakeholders.
• Highly organised and capable of balancing operational delivery with continuous improvement.

Benefits

• Up to 20 weeks paid parental leave for primary carers.
• Wellbeing Leave.
• Novated leasing through Autopia.
• Leadership development programs, LinkedIn Learning and more.
• Regular social events including our famous Innovation Days and annual BBQ!