COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. Hosts are dynamic hospitality professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit.
Requirements
- Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
- Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.
- Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table.
- Precisely informs customers of waiting times and respects the order of arrival of customers.
- Ensures customers are rapidly and effectively cared for.
- Sets host stand for service, ensuring all resources (pens, paper, business cards etc.) are stocked.
- Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc.
- Performs routine table and bathroom checks.
- Maintains all tools of the position.
- Updates all table statuses to the podium throughout service.
- Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning.
- Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times.
- Clears and sets tables in between seatings.
- Ensures every table is perfectly set prior to seating customers.
- Communicates with management in real time when there are seating delays or unsatisfied customers.
- Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
- Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
- Reports to each scheduled shift on time, in uniform, and ready to work.
- Responsible for training new employees as assigned.
- Assists other stations or areas of the restaurant when requested by management.
Benefits
- Structured, generous compensation for all positions
- Comprehensive Medical, Dental, and Vision benefits
- Flexible Spending Account/Health Savings Account
- Commuter Benefits
- Referral Bonus Program
- Career Advancement Opportunities
- Employee Recognition Awards
- Paid Time Off
