Implementation Consultant

Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The role involves client coordination and communication as well as a high technical understanding of Edifecs solutions as well as the transactions that flow through this position.

Requirements

• Coordinate and communicate with the client post-sale to develop an implementation plan for implementing and configuring a purchased Edifecs solution based upon a client’s individual needs.
• Install, upgrade and configure Edifecs products at client site.
• Integrate Edifecs products with other software assets/processes at customer site.
• Provide post-implementation support during the transition from implementation to maintenance.
• Provide software and client specific training, and develop training documentation based on present standards and client needs.
• Mentor and train internal teams upon Edifecs products and customer custom components
• Work with customer as a SME upon purchased Edifecs products and solutions
• Strong written and verbal presentation skills required. Must be comfortable interacting with clients technical teams.
• Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs products and services at client sites.
• Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites.
• Must be comfortable delivering technical training at customer sites as part of the customer's software release and deployment cycle.
• Excellent communications, presentation and interpersonal skills.
• Should be flexible to work in rotational night shifts.