Field Application Scientist - East

As a Field Application Scientist, you will drive customer success from onboarding through adoption, working closely with sales, product, and R&D teams to ensure our customers achieve meaningful results with Countable PCR.

Requirements

• Train new customers on Countable Labs instrumentation, workflows, and applications, ensuring successful onboarding and protocol adherence
• Partner with account executives to support pre-sales technical presentations and customer evaluations
• Drive customer success, adoption, and early project momentum in collaboration with the commercial team
• Serve as the Voice of the Customer, providing structured product feedback to inform product improvements and new feature development
• Support external collaborators, early access users, and partners in evaluating and validating new products and applications
• Develop, write, and maintain technical documentation, including SOPs, IFUs, and customer-facing training materials
• Establish and improve best practices for customer support, including troubleshooting workflows and ticket tracking systems
• Troubleshoot experimental challenges across a range of molecular biology applications and sample inputs
• Travel up to 75%, primarily focused on the East Coast, with the opportunity to support expanding customer needs across additional regions

Benefits

• Competitive salary
• Generous stock options
• Health insurance
• Retirement plan
• Paid time off