Claims Manager - Professional Liability

We are seeking a Claims Manager (Professional Liability) to join our team at Counterpart, an insurtech platform reimagining management and professional liability for the modern workplace. As a Claims Manager, you will be responsible for managing a large and diverse caseload of professional liability claims, applying sound judgment and legal knowledge to produce efficient and fair outcomes.

Requirements

• Achieve or exceed claims management case load and goals
• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution
• Build and maintain positive and productive working relationships with internal and external customers
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards
• Support our data collection efforts and models by effectively using our Agentic Claim Experience (ACE) system to fully and accurately capture critical details about each claim assigned to you
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision

Benefits

• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Unlimited Vacation
• Work from Anywhere
• Home Office Allowance
• Wellness stipend
• Book stipend
• Professional Development Reimbursement
• No working birthdays
• Charitable Contribution Matching