IT Support Services II - Help Desk

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. The company is seeking a skilled IT Support Services II to join its dynamic IT team, providing technical support and troubleshooting for various IT systems, software, and hardware.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3-5 years of experience in IT support or system administration
• Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
• Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently
• Strong communication skills, with the ability to explain technical concepts to non-technical users

Benefits

• Competitive benefits package
• 401k match
• Flexible PTO
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs