IT Support Services II-Help Desk
CourserUtah, United States
Posted May 21, 2026
Full Time
About the Company
Courser accelerates the growth of IT service provider companies, prioritizing the personal and professional development of its employees.
Job Description
Courser is seeking a skilled IT Support Services II-Help Desk to join its dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. The role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 3-5 years of experience in IT support or system administration, preferably in a corporate environment
- Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
- Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)
Benefits
- Competitive benefits package
- 401k match
- Unlimited vacation time
- Paid sick time
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid parental leave
- Reimbursement for ongoing education and certifications
- Learning and development programs