We are a partnership platform that helps technology service companies identify and take the next step in growth. As a Systems Engineer I, you will manage and support the IT infrastructure of client organizations, ensuring the efficient, secure, and reliable operation of systems and networks. You will work with a wide range of technologies and be responsible for installing, configuring, and maintaining IT infrastructure, deploying and managing operating systems, and implementing security best practices.
Requirements
- Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
- Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
- Monitor and maintain servers, network devices, and other IT infrastructure components.
- Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
- Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.
- Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
- Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
- Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
- Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
- Offer solutions to complex IT challenges, ensuring high availability and system performance.
- Serve as an escalation point for complex issues that require in-depth technical knowledge.
- Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto).
- Optimize system performance through regular maintenance, updates, and improvements.
- Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
- Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V).
- Assist with cloud migrations, configuration, backup, and restore processes.
- Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
- Configure and manage backup solutions for client environments to ensure business continuity.
- Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure.
- Maintain detailed documentation of client systems, networks, configurations, and service tickets.
- Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
- Create and update SOPs (Standard Operating Procedures) for common systems and services.
- Build strong relationships with clients by understanding their needs and providing timely technical solutions.
- Communicate technical information in an accessible and understandable way to non-technical stakeholders.
- Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
- Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
- Manage project timelines, resources, and communication to ensure successful and timely project delivery.
- Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions
- Collaborate with account managers to ensure client satisfaction and effective service delivery.
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Flexible PTO
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
