Cox Communications Now Hiring Customer Retention Representative (142434)

Cox Communications is looking for sharp talent to join their team as a Customer Retention Representative. The role involves receiving inbound retention calls from current customers, utilizing persuasive skills to turn requests for disconnection or downgrade into sales and save opportunities, and educating customers on active product features and service offerings.

Requirements

• HS diploma, GED, or relevant work experience
• Effective communication skills
• Excellent computer skills
• Demonstrated ability to multi-task
• Excellent interpersonal skills to work effectively with teams
• Excellent ability to persuade others through indirect influence
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment

Benefits

• Competitive salaries
• Excellent benefits package (healthcare, pension, and 401k)
• Best-in-class working environment