Technical Support Representative

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Unleash your potential with Cox Communications as a Technical Support Representative, where you’ll be enhancing the lives of our customers and your career.

Requirements

• Work in call center environment answering inbound customer calls concerning inquiries about one or more Cox products
• Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
• Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved
• Provide total customer service by answering basic questions about programming over the phone and partnering customers with Sales for complex questions
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
• Provide customer support by asking questions and listening to customers in order to understand their needs, requests, or problems
• Keep customer informed about progress by checking the status of work orders in customer record system
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments

Benefits

• Healthcare
• Pension
• 401k