Customer Retention Manager
CPI SecurityCharlotte, North Carolina, United States
Posted October 6, 2025
90000 - 120000 USD year
Full Time
About the Company
CPI Security is a leader in customized security and home automation solutions, offering comprehensive services including home security, business security, new construction pre-wire, energy management, web-based video monitoring, and smart home integration. With over 30 years of experience, CPI stands out by designing, installing, monitoring, and servicing their own systems, ensuring a seamless and integrated approach to security needs. The company fosters a positive work environment with competitive benefits, paid training, and community involvement, making it an attractive employer in the Southeast.
Job Description
CPI Security, a national leader in residential and commercial security solutions, is seeking a Customer Retention Manager. The role involves managing customer attrition, leading a team, increasing customer loyalty, and driving sales. The company is rapidly growing and values excellence, innovation, and employee development.
Requirements
- Lead, manage, and motivate a team.
- Effective communication and training of direct reports.
- High level of product knowledge, including features, pricing, and promotions.
- Strong analytical, problem-solving, and decision-making abilities.
Benefits
- Medical, dental, vision, short- & long-term disability, life insurance
- Ongoing specialized, paid training
- Engagement and fun company culture
- On-site café, fitness facility
- Free monitored security system after 90 days
