Field Service Engineer (Coffee)

A Coffee Field Service Engineer is responsible for installing, maintaining, repairing, and servicing commercial and domestic coffee machines at client sites, with a focus on technical expertise, customer service skills, and a passion for coffee equipment.

Requirements

• Installation: Assemble and install coffee machines and related equipment at client locations, ensuring all devices are operational and meet safety standards.
• Maintenance: Perform scheduled preventative maintenance on a variety of coffee machines, grinders, and related equipment to minimise breakdowns and prolong lifespan.
• Repairs: Diagnose faults, replace parts, and repair mechanical issues on-site or in the workshop as required.
• Customer Support: Provide technical advice, training, and guidance to customers regarding machine operation, cleaning, and basic troubleshooting.
• Documentation: Complete detailed service reports, log parts used, and maintain accurate records of work undertaken.
• Stock Management: Manage van stock levels and order replacement parts as necessary to ensure prompt service delivery.
• Health & Safety: Adhere to all health and safety regulations, company policies, and industry standards whilst on client premises.
• Relationship Management: Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction and repeat business.
• Travel: Cover assigned regions, often requiring travel between multiple client sites daily.

Benefits

• Competitive salary
• Company van
• Fuel Card
• Daily Lunch Allowance
• Pension scheme and holiday entitlement
• Ongoing training and development opportunities