Client Success Manager (Salesforce)

Craftsman Technology Group is seeking a Client Success Manager (CSM) to manage a portfolio of nonprofit organizations, providing support, operations, and growth needs, while establishing and maintaining trusted advisor relationships. The CSM will advise and guide clients in using cloud-based technology platforms, deliver on commitments, and manage workflows in a deadline-oriented work environment.

Requirements

• Salesforce Certified Administrator credential
• Salesforce Certified Sales Cloud Consultant or Nonprofit Cloud Consultant within 90 days of hire
• 2 years' experience using Salesforce in a technical capacity
• General nonprofit experience, as well as commitment to the nonprofit sector
• Experience professionally managing customer/client relationships to ensure consistently high satisfaction levels, manage expectations, and problem solve

Benefits

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match
• Employee ownership
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual's choice) per year