Client Service Lead - Third Shift

The Client Service Lead - Third Shift position at Crane is responsible for responding to client inquiries, resolving issues, and providing leadership to a team of client service specialists. The role requires strong client service skills, problem-solving abilities, and knowledge of freight forwarding.

Requirements

• Responds to orders, general client inquiries, invoice questions and client complaints
• Provides leadership, coaching and training to a team of client service specialists
• Handles client responses that may require deviation from standard procedures
• Resolves issues with orders, delivery dates or service
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates