Client Success Manager (London)

We're a B2B SaaS technology platform that helps global marketing teams make smarter creative decisions through data. We're looking for a Client Success Manager to join our team in London.

Requirements

• 4+ years of experience in an enterprise customer success / account management role
• Previous experience working in or with marketing, branding or advertising teams
• Previous experience at a SaaS company
• Previous experience at a start-up
• Data-driven problem solver
• Strong communicator and especially confident presenter with executive audiences
• Highly adaptable, detail-oriented, and resilient in high-pressure environments
• Strategic thinker who works both independently and collaboratively
• Exceptional at managing complex projects in a cross-functional setting
• Proficient Google Sheets/Excel and analytics tools

Benefits

• Fully paid medical, dental, and vision (US) and Private medical insurance (UK)
• Generous time off + bank holidays
• Education budget to be used for individual learning experiences or grouped with your team for joint learning
• Annual subscription to Calm and Headspace for your mental wellbeing
• Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
• Stock options
• 3-month full pay parenting leave for all employees who have been with the company for one (1) year
• Employee contributions to a 401(k) once they have completed their eligibility period