Client Success Manager (UK)

StructureFlow is hiring a Client Success Manager to deliver mastery over complexity for enterprise accounts across the UK & European customer base. The role involves managing a portfolio of accounts, driving client relationships, and contributing to the development of the CS function.

Requirements

• 3+ years in enterprise CS/account management in B2B SaaS/professional services tech
• A passion for creating and iterating on strategy and executing against a plan
• Track record managing renewals and expansion
• Comfortable managing senior stakeholders, not just operational contacts
• Experience with typical CS tooling: HubSpot, Planhat, Gainsight, ChurnZero, or equivalent
• London based and willing to work from our London office at least 2-3 days per week

Benefits

• Competitive salary and performance-based bonus
• Flexible working – a combination of in-office, remote work, and business travel
• Learning & Development budget
• Opportunity to join a dynamic, early-stage startup